Privacy Policy

Cinnacom ("Cinnacom", "we", "us") is a web design and consulting agency based in Singapore. This policy explains how we handle personal information when you visit our website, submit our contact form or work with us as a client.

By using our website or engaging our services, you agree to the practices described here.

When you fill in our contact form, we collect the details you choose to share with us. This typically includes:

• Your name
• Your email address
• Your phone number
• Business information, such as your company name or current website
• Any other information you voluntarily include in your message

If you become a client, we may also hold project-related information you send us — content, images, brand assets, account details needed to launch or maintain your site, and correspondence about the work.

Like most websites, ours records some technical information automatically when you visit. This may include:

• Device information, such as device type and screen size
• Browser type and version
• IP address and approximate location
• Pages viewed, referring links and general usage analytics
• Cookies and similar technologies

We use this information in aggregate to understand how the site is performing — not to identify you personally.

We use the information we collect to:

• Respond to enquiries and follow up on consultations
• Deliver, maintain and support the services you've engaged us for
• Improve our website, content and user experience
• Communicate with clients about their projects
• Send project updates, invoices and service notices

We do not sell your personal information, and we don't send marketing messages you haven't asked for.

Cookies are small files stored by your browser. We use them to keep the site working properly and to understand how visitors move through it — for example, which pages people read before getting in touch.

We may use analytics tools to measure traffic and performance. These tools report on trends and patterns rather than individual identities.

You can disable or delete cookies at any time in your browser settings. The site will still work, though some parts may behave differently.

To run our business and deliver websites, we rely on trusted third-party providers. Depending on the project, these may include:

• Website hosting and platform providers
• Domain registrars
• Analytics providers
• Payment providers
• Email and communication providers

These providers only receive the information they need to perform their function, and each operates under its own terms and privacy policy.

We take reasonable technical and organisational measures to protect the information we hold, including limiting access to the people who need it and working with reputable providers.

That said, no method of transmission or storage over the internet is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.

We keep personal information only as long as it's needed for the purpose it was collected — to answer your enquiry, deliver a project, maintain a site, or meet legal, accounting and record-keeping obligations. When it's no longer needed, we delete or anonymise it.

Regarding the personal information we hold about you, you may:

• Request access to the information we hold
• Ask us to correct anything inaccurate or out of date
• Request deletion of your information, where we're not required to keep it
• Withdraw your consent where consent is the basis for our use of it

To make a request, email us at hello@cinnacom.co. We'll respond within a reasonable timeframe.

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we'll remove it.

We may update this policy from time to time as our services or legal obligations change. When we do, we'll revise the "Last updated" date at the top of this page. Significant changes will be communicated to active clients directly.

Questions about this policy or how we handle your information? Email hello@cinnacom.co and we'll get back to you.